Frequently asked questions

Are the glittered glasses dishwasher proof?

The glasses can be placed in the top shelf of the dishwasher, or can be washed in soapy water using a sponge, rather than a scouring pad.

What materials do you use?

Fine glitter and a non-toxic water based glue/sealant is used on all of my glittered products.

Will any of the glitter come off?

All of my items are sealed and the glitter should therefore not come off, providing the care instructions are followed.

Are the glasses safe to drink from?

For glasses which are glittered to the rim, although they have been sealed with a non-toxic, food safe glue and many of my customers choose to drink from the glasses, I cannot deem them to be completely food safe. If you have any concerns, I would recommend that you choose from my range of stem and base decorated glasses.

How are the items packaged?

All of my products are individually wrapped in bubble wrap and placed in a box with loose fill to ensure that there is no movement during delivery.

Do you post to anywhere outside of the UK?

I currently only post to the UK.

How long will my item take to arrive?

For orders of 12 items or less, I aim to dispatch the items within 10 working days upon receipt of payment. For orders between 13-24 items, I aim to dispatch the items within 14 working days upon receipt of payment. For any orders over and above 25 items, delivery times may vary and I will contact you by email with an estimated delivery date.

What happens if my item is damaged in transit? 

In the unlikely event of the item/s arriving damaged (I take great care in packaging them well!) please contact me within 7 days from receipt of the item and provide me with a photo of the damage. I will then be happy to offer a full refund/replace the item depending on what you decide.

Shipping

All items are packaged with bubble wrap and boxed with loose fill to ensure that they arrive intact to your door. If for any reason your item is not intact, we will be happy to provide an exchange or full refund upon receipt of a photo of the damage (this helps to assess any areas of improvement that we need to make with our packaging). For standard shipping charges, please click here. For mixed colours, please note that a selection will be chosen at random. If you would like specific colours, please specify these by email when making your order.

van_cutout_colour_version

About my website

At acreativetouch we are always interested in what our customers think about what we do … and what they would love us to do too! If you have any opinions about the site or any of the products please email us with your comments.

Scroll to Top